FAQ
Shopping Information
How can I track my order?
For Small Items (For Shipping ID with 10 digits only):
To track your order, please click HERE or call 8202 2094. You can find your shipping tracking number in your Order Shipped confirmation email.
For Large Appliances, Furniture and Bedding Items:
We will contact you to arrange delivery of your item(s) on a given day and while we regret that we cannot give you an exact time for delivery, we will endeavour to meet your requirements where possible. For updates in your delivery date and timeframe, please call 8202 2094 quoting your Online Order Number or Sales Order Number.
What are your delivery charges?
A delivery fee will be charged based on the product type and weight for your online order.
0-5kg - $4
5-10kg $6
10kg-20kg $15
20kg and above $30
What is the delivery schedule like for my order?
We aim to deliver your order to you within 1 to 5 working days from the date of your order, subject to stock availability. Delivery lead times may be extended during peak periods and notified via email or whatsapp. Do note that orders after friday 6pm will only be shipped out on the next monday.
What is the delivery time?
We use local couriers to facilitate the delivery of our orders; therefore it would usually take place between 10am-5pm, five days a week. Excluding Saturdays, Sundays and Public Holidays. We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc).
Can I choose a specific time for my delivery?
No, we do not allow customers to choose their specific time for delivery.
How do I change my delivery date?
You are required to inform us of the changes at least one (1) day in advance. If not, additional charges will be imposed for redelivery.
Do you ship internationally?
No, we do not.
Do you deliver on Sundays or public holidays?
No. Our warehouse is closed on Sundays and public holidays. For orders placed within a day before and after the holiday, processing time will be extended by additional 1-3 working days.
Will the delivery person or team install or demonstrate the products for us?
No, our team does not provide installation or demonstration service. However, we do have a installation service starting from $40 for all items.
Who is responsible for checking the items upon delivery?
Please examine your order upon delivery to ensure that there are no dents, scratches or damages before signing the delivery order. We will not be responsible for any subsequent damages found on the product(s).
Do you provide an installation and assembly service?
No.
Self Collection
Do you offer self-collection services?
Yes! We understand most of you are always on-the-go and may not be at home most of the time. So to make shopping even more convenient for you, we also provide self-collection at our retail outlets based in Singapore, subject to availability in-store.
To do this simply select the Click and Collect option at the Checkout.
You will receive an email confirming that we have received your order. Your order will then be processed by our Customer First Team and you will receive another email when your order is ready for pick up. This applies to items that are in stock only, if the product that you wish to order is not in stock you will receive a back order notification outlining any lead time that may apply.
Online Orders Self Collection from Monday to Saturday:
You can collect your purchases from our store once the ready for pickup confirmation email has been sent to you.
What must I bring along for self collection in store?
A printout of your online order confirmation or any evidence to show that the order is yours.
Payment Information
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How much is shipping and how long will it take?
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How long will it take to get my package?
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Order Returns
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How much is shipping and how long will it take?
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How long will it take to get my package?
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Branding is simply a more efficient way to sell things?
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Groupbuy
What is ODOROKU Group Buy?
ODOROKU Group Buy is a program where individuals or groups can purchase premium household and lifestyle products at significantly reduced prices. There is no minimum order quantity (MOQ) required to participate, but please note that stocks are limited for each group buy and available on a first-come, first-served basis. It’s a great way to enjoy exclusive discounts and deals on ODOROKU’s wide range of innovative products.
Why should I join an ODOROKU Group Buy?
By participating in our group buy program, you enjoy:
Exclusive Savings: Access special prices not available through regular purchases.
Convenience: Bulk orders make the process seamless and efficient.
Premium Products: Shop ODOROKU’s trusted and innovative household solutions.
How can I start or join an ODOROKU Group Buy?
Gather a group of participants (friends, family, or neighbors).
Visit our website or contact us to register your interest.
Select the products and confirm your order.
Act quickly to secure your items before they run out!
Is there a minimum order quantity (MOQ)?
No, there is no minimum order quantity required for ODOROKU Group Buy. However, products are available in limited quantities, so it’s on a first-come, first-served basis.
Is full payment required?
Yes, full payment is required upon order confirmation to ensure the group buy is successfully processed. However, we also offer a 3-month installment payment option through Atome for greater flexibility.
Are installment payment plans available?
Yes! We offer installment payment options through Atome for 3 months, making it easier for you to manage your purchases.
How long can we hold your order?
We can hold your order for up to 1 month after it has been placed. This allows flexibility in receiving your items. If you need us to hold your order for longer than 1 month, please write to us, and we will review your request on a case-by-case basis.
When will I receive my products?
Once the group buy is completed and orders are processed, delivery timelines will be shared. The timing depends on stock availability and shipping arrangements.
Can I change my order or product models before delivery?
Yes, you can make changes before delivery. However:
For items of lower value, no refund will be given for the price difference.
For items of higher value, you’ll need to top up the price difference.
