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Frequently Asked Questions
  • Delivery

How can I track my order?

For Small Items (For Shipping ID with 10 digits only):

To track your order, please click HERE or call 8202 2094. You can find your shipping tracking number in your Order Shipped confirmation email.

For Large Appliances, Furniture and Bedding Items:

We will contact you to arrange delivery of your item(s) on a given day and while we regret that we cannot give you an exact time for delivery, we will endeavour to meet your requirements where possible. For updates in your delivery date and timeframe, please call 8202 2094 quoting your Online Order Number or Sales Order Number.

What are your delivery charges?

A delivery fee will be charged based on the product type and weight for your online order.

0-5kg - $4

5-10kg $6

10kg-20kg $15

20kg and above $30

What is the delivery schedule like for my order?

We aim to deliver your order to you within 1 to 5 working days from the date of your order, subject to stock availability. Delivery lead times may be extended during peak periods and notified via email or whatsapp. Do note that orders after friday 6pm will only be shipped out on the next monday.

What is the delivery time?

We use local couriers to facilitate the delivery of our orders; therefore it would usually take place between 10am-5pm, five days a week. Excluding Saturdays, Sundays and Public Holidays. We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc).

Can I choose a specific time for my delivery?

No, we do not allow customers to choose their specific time for delivery.

Will you contact me if there is a delay in my delivery?

In the event of unforeseen circumstances that lead to a delay in delivery, we will make every effort to contact you, keep you informed of the progress and arrange for rescheduling if needed.

How do I change my delivery date?

You are required to inform us of the changes at least one (1) day in advance. If not, additional charges will be imposed for redelivery.

Do you offer self-collection services?

Yes! We understand most of you are always on-the-go and may not be at home most of the time. So to make shopping even more convenient for you, we also provide self-collection at our retail outlets based in Singapore, subject to availability in-store.

To do this simply select the Click and Collect option at the Checkout.

You will receive an email confirming that we have received your order. Your order will then be processed by our Customer First Team and you will receive another email when your order is ready for pick up. This applies to items that are in stock only, if the product that you wish to order is not in stock you will receive a back order notification outlining any lead time that may apply.

Online Orders Self Collection from Monday to Sunday:

You can collect your purchases from our store once the ready for pickup confirmation email has been sent to you.

What must I bring along for self collection in store?

A printout of your online order confirmation or any evidence to show that the order is yours.

Do you ship internationally?

No, we do not.

Do you deliver on Sundays or public holidays?

No. Our warehouse is closed on Sundays and public holidays. For orders placed within a day before and after the holiday, processing time will be extended by additional 1-3 working days.

Will the delivery person or team install or demonstrate the products for us?

No, our team does not provide installation or demonstration service. However, we do have a installation service of $40 for all items.

Who is responsible for checking the items upon delivery?

Please examine your order upon delivery to ensure that there are no dents, scratches or damages before signing the delivery order. We will not be responsible for any subsequent damages found on the product(s).

Do you provide an installation and assembly service?

Yes!

We can provide a full assembly and installation service on request. An installation fee of SGD 40 is applicable for wall mounting. Installation fee does not include price of wall mounting brackets.

If you require an assembly or installation service please mention this to us when we contact you to arrange the home delivery of your item(s).

Still Have A Questions?

If you cannot find the answer to your question in our FAQs, you can always Contact Us. We will answer you shortly!